Shipping & Returns
🚚 Shipping Information
Processing Time:
- Orders are processed within 1-2 business days
- You'll receive a tracking number once your order ships
- Processing may take longer during peak seasons
Shipping Times:
- Standard Shipping: 7-15 business days
📦 Returns & Exchanges
We want you to be completely satisfied with your purchase!
Return Policy:
- 14-day return window from delivery date
- Items must be unused and in original packaging
- Free returns for defective or damaged items
- Customer pays return shipping for change of mind
How to Return:
- Contact us via the chat feature (fastest response)
- Include your order number and reason for return
- We'll provide return instructions and label
- Pack items securely and ship back to us
Refunds:
- Refunds processed within 5-7 business days
- Original payment method will be credited
- Shipping costs are non-refundable (unless item is defective)
💬 Get Instant Help
Need immediate assistance? Click the chat icon in the bottom right corner of any page!
- Live Chat: Instant responses during business hours
- Available: Monday-Friday, 9 AM - 6 PM GST
- Average Response: Under 2 Hours
- After Hours: Leave a message and we'll respond first thing in the morning
💡 Pro tip: Have your order number ready for faster support!